INTRODUCTION
Purple Tiger Party is a trading name of Purple Tiger Management Ltd, a registered company in England & Wales at Loft 2, Bealim House, 17-25 Gallowgate, Newcastle Upon Tyne, NE1 4SG.
These Terms and Conditions set out our obligations to you and your commitments to us when you book “Arrangements” with us. These together with the information contained in the booking confirmation email form the basis of our contract with you.
Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
To book a package with Purple Tiger Party you must place a non-refundable, non-transferable deposit as specified online or with an event planner. By placing this deposit you confirm the accuracy of all information you have provided and accept these Terms & Conditions on behalf of yourself and all members of your group.
1. YOUR BOOKING RESERVATION
1.1 Bookings are taken on the basis that they are made by the Booking Lead. When you make a booking and pay your deposit we will take an estimate of group numbers and reserve your arrangements in accordance with these Terms & Conditions. A binding contract between us will come into existence only when we send our booking confirmation email to you. Prior to doing so, we may send you an acknowledgement of your booking and deposit payment. Any such acknowledgement simply indicates that we are dealing with your booking request and is not a confirmation of it. Note that a binding contract is formed when the booking confirmation is sent, regardless of whether this is confirmed or not.
1.2 Please check your Booking Confirmation together with all other information we send by email, SMS, post or other communication apps we send you, as soon as you receive them. Contact us immediately if any information which appears on the Booking Confirmation or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes further down the line. We regret we cannot accept any responsibility if we are not notified of any inaccuracies within 24 hours of sending it out. Whilst we will do our best to rectify any inaccuracies notified outside these time limits, you will be responsible for any costs, expenses and/or admin fees involved in doing so.
1.3 Any contract is with the Booking Lead as shown on the Booking Confirmation. Unless you advise us otherwise, we will assume that every member of your group is over 18 years of age. If this is not the case and some members of your party are younger than 18, please check with us prior to booking, that the events you book, can accommodate the younger members of your party. If this is not checked by you prior to your booking being made and you encounter problems during your booking journey or during your arrangements, we cannot be held liable.
1.4 The Booking Lead is responsible for ensuring that other members of their party are aware of these Terms & Conditions and that they consent to the Booking Lead acting on their behalf in dealings with us.
1.5 The Booking Lead is responsible for the reservation and for ensuring that all monies due for a booking are collected and paid on time by the members of the group. The Booking Lead assumes all responsibility to settle the balance of any outstanding payments required for a confirmed booking, before any specified due date.
1.6 We may change the Terms & Conditions at any time, in which case the amended Terms & Conditions will be posted on the website and will apply from the date we post them. Please check these Terms & Conditions on each occasion you use the website.
The format and content of our website changes from time to time. We recommend that you refresh your browser each time you visit the website to ensure that you access the most up to date version.
2. OUR PRICING POLICY AND PAYMENT TERMS
2.1 We reserve the right to alter prices shown in any quotes or on our website and we will inform you of any price changes prior to issuing your Booking Confirmation. Once your Booking Confirmation has been issued, we reserve the right to rectify errors in the prices of confirmed arrangements. We also reserve the right to increase the price of confirmed bookings solely to allow for increases which are direct consequences of changes in:
Such variations could include, but are not limited to, cost changes which are part of our contracts with transport providers and any other providers.
2.2 When you make your booking, the Booking Lead is required to pay a non-refundable, non-transferable deposit of 10% of the total value of the booking or such other figure that may be agreed during the booking process. The final payment date can be found on your booking confirmation and unless otherwise stated, is generally set 42 days prior (6 weeks) to the arrangements commencing. Any late payments will be subject to an administration fee of 10% of the total booking value.
The final payment date is set to 42 days prior to the arrangements commencing, unless otherwise agreed. If your package is due to commence within 42 days of booking then the total price shall be payable at the time of booking and numbers will be confirmed at the point at which we accept your booking and receive payment.
2.3 Payments made online or on the telephone can be made by credit or debit card via a secure Stripe payment system. We accept all major credit & debit cards, with the exception of American Express. There are no additional card fees for payment transactions online or over the phone.
2.4 Except where these conditions otherwise expressly state, all payment transactions (including but not limited to, initial payments, part payments, payment instalments, treatment fees, theatre and sport tickets, administration and service fees) are non-refundable.
2.5 Your full package price may include a discount, agreed at the point of sale. Such discounts will only apply where all items are included, meaning that if you or a group member opt out of any items from the package, or make any amendments to the original package, the discount will be removed and package price will be recalculated.
2.6 All prices are inclusive of Value Added Tax (“VAT”) or similar sales tax.
2.7 As above, all administration and service fees are non-refundable and non-transferable. An administration of £10 will be charged per “Statement of Payments Received” that we are requested to produce. This will increase to £15 if requested within 14 days of travel or after departure. A late payment fee of 10% of the remaining balance will be charged, for balances paid after the final payment date. If you require an extension to your deposit or final payment date, an administration fee of £10 will be charged per extension request.
3. CANCELLATIONS & CHANGES
3.1. CHANGES & CANCELLATIONS BY US
We expect to be able to provide you with all the services we have confirmed to you in your Booking Confirmation. We plan arrangements in advance using independent, contracted partners, over whom we have no direct control. On occasion changes do have to be made and we reserve the right to make these at any time, however we will advise you as soon as possible. Most of these changes would be deemed “minor”, for example an accommodation change of the same or higher standard, or a change to the timing of an activity. However there are rare times when a change we deem to be “significant” may be required, for example, a change of booking location.
3.2 In the case of a significant change (see clause 3.1) before your departure we will aim to provide you with the following alternatives:
3.3 We are not obligated to provide the alternatives listed in clause 3.2, when we are forced to make a significant change to your arrangements as a result of:
(a) matters outside of our control when clauses 7, 11 & 19 shall apply; or
(b) where your booking was accepted “subject to availability” or “on request”, and the arrangements are not available, when clauses 4.6 & 4.7 shall apply
A refund would not be payable if you accept any altered arrangements.
3.4 In the case of a significant change after your final balance is paid, compensation may be payable at our discretion. Any potential compensation would not be payable if the change occurs as a result of circumstances beyond our control, where clauses 7, 11 & 19 will apply.
4. CANCELLATIONS BY US
4.1 In the unlikely event we need to cancel your arrangements, we will notify you as soon as possible. If we cannot offer you a replacement, we will provide you with the following alternatives:
4.2 We are not obligated to provide the alternatives listed in clause 4.1, when we are forced to cancel your arrangements as a result of:
(a) matters outside of our control when clauses 7, 11 & 19 shall apply; or
(b) we cancel as a result of your failure to pay your deposit or the full balance
or any other sum when due; or
(c) where your booking was accepted “subject to availability” or “on request”, and the arrangements are not available, when clauses 4.6 & 4.7 shall apply
4.3 In both cases outlined, compensation may be payable at our discretion, if you’re notified after your final balance has been paid. Any potential compensation would not be payable if the change occurs as a result of the following circumstances:
a) circumstances beyond our control (in which case clauses 7, 11 & 19 shall apply); or
b) we cancel as a result of your failure to pay your deposit or the full balance
or any other sum when due; or
4.4 We reserve the right to cancel the booking due to your failure to pay by the set payment deadlines, with all monies paid being non-refundable. This may also incur cancellation charges from our partners.
4.5 We do not sell flights and, therefore, any flights or other travel arrangements you may book are not part of your contract with us. In the event that you experience any delay or other disruption to your flights, or other travel arrangements, we will make reasonable efforts to rearrange the activities that you have booked with us. However, we cannot be held liable for any refunds or compensation, in the event that such activities cannot be rearranged, or if you otherwise miss all or part of your trip, as a result.
4.6 Some packages shown on our website can only be operated if a sufficient number of people book onto the group booking (“minimum number”). If this is applicable to your group, this will be stated prior to making your booking and will be on your booking confirmation. It may still be possible to run the event for less than the minimum group size, provided the minimum group size is paid for. Where we cancel due to insufficient numbers, no compensation or refunds will be payable. This includes any costs incurred by the group for any connected arrangements, including but not limited to, travel plans.
4.7 Where your booking or some elements of your booking could not be checked at the time of booking, this will be placed as “on request” or “freesale” The activity in question is subject to availability or changes. If this is applicable to your group, this will be stated prior to making your booking and will be on your booking confirmation. Where we cancel due to the activity not being available, no compensation or refunds will be payable. This includes any costs incurred by the group for any connected arrangements, including but not limited to, travel plans.
5. CHANGES BY YOU
5.1 IF YOU CHANGE YOUR BOOKING
If you want to change your arrangements in any way you must inform us in writing as soon as possible. We will do our best to help you, although we cannot guarantee that we will always be able to do this, as changes are subject both to availability in real time, and to the Terms & Conditions of our partners.
5.2 Where we can accommodate a change, the package price and final payment date will be amended accordingly. There may be a charge for these additional services; please refer to the “administration fees” detailed in clause 22.
If you do wish to make changes, this will be in line with the price which applies on the day the change is made.
It may not be possible to transfer your booking to a start date more than three months after your original package start date without incurring cancellation charges.
Please refer to clause 6.2 for further information.
5.3 Any discount or special offer received, may be lost or altered if elements of your booking are changed or removed. Any discounts agreed on the original package price will only be applied to those group members participating in the full, original package.
5.4 If you have paid extra charges (“supplements”) for accommodation or an activity and the number of people in your group changes, you may have to pay further supplements to cover the full room or activity cost(s).
5.5 Any change to your start date, destination, accommodation or activity must apply to all members of your group.
5.6 If you have booked any promotional set package or “superpackage”, this cannot be amended. If you wish to alter any part of the package, this would require cancellation of the existing booking and will be subject to cancellation charges (please refer to clause 6.2). The rebooking of the new arrangements will be charged at the price which applies on the day the change is made.
5.7 Additional group members can be added to your booking, subject to price and availability. If such a request is made after your final payment date, an administration fee may apply. Please refer to clause 22 for further details.
5.8 Please ensure that you have received written confirmation of any changes to your booking prior to travel.
6. CANCELLATION BY YOU
6.1 The Booking Lead has the right, on behalf of the group, to cancel the arrangements made. If you wish to cancel all or part of your booking, a request must be sent in writing by email to info@purpletigerparty.co.uk. The Booking may be cancelled up to 42 days prior to the earliest start date of your booking, however all monies paid at that point will be non-refundable.
Within 42 days of the earliest departure date, if some or all of your party cancel their place on the booking, we are entitled to treat your booking as cancelled in accordance with these Terms & Conditions and cancellation charges may apply (please refer to 6.2). These charges are based on the estimated cost of cancelling your arrangements and the expenses and losses we are likely to incur.
Amendments and cancellations can only be accepted in accordance with the Terms & Conditions of the provider of your arrangements.
6.2 In the event of cancellation(s) made by you, the following sets out the amounts payable to us. This details the period before departure within which written notification of cancellation is received by us, These cancellation charges are based on per person cancelling.
More than 42 days
Cancellation charge if you cancel – Retention of all monies paid on the booking
Less than 42 days
Cancellation charge if you cancel – Retention of all monies paid on the booking, plus we reserve the right to impose a further charge up to the value of the “full package price” for each person in the group, in addition to any additional fees or charges that may be imposed on us by our partners.
6.3 If you or any group member is unable to attend for any reason within 42 days of the earliest departure date, monies paid against the space will be retained.
If you are unable to find a replacement, cancellation charges as set out in clause 6.2 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling, or for unused services.
Any new guests agree to these Terms & Conditions and any other requirements which apply to the booking. If the full cost of the travel arrangements should already have been paid when the change is requested, this must be paid before the change can be finalised.
6.4 If you do cancel, you must still pay any amendment charges, which arose before the cancellation, and any required monies towards any pre-booked items or services.
6.5 We will not be liable to provide you with either a refund or any compensation in the event that you and/or your group fail to present yourself (either on time or at all) for a particular service or activity that you have booked, regardless of the reason for your failure to present yourself (either on time or at all); unless this failure arose as a direct result of our negligence or that of our employees acting in the course of their employment.
7. OUR LIABILITY
7.1 LIMITATION OF OUR LIABILITY TO YOU
We will not be liable where any failure in the performance of the contract is due to the following;
7.2 Our liability, except in cases involving death, injury or illness, shall be limited in any event to a maximum of two times the cost per person of the arrangements per person affected.
7.3 Should you or any member of your group suffer illness, personal injury or death attributable to the any of the following, we will offer you such advice, guidance and assistance as is reasonable in the circumstances;
7.4 Our liability will also be limited in accordance with and/or in an identical manner to:
7.5 Unless otherwise expressly indicated by us in writing, excursions or other tours that you may choose to book or pay for whilst you are away, including any additional arrangements booked by you directly with our partners, are not part of the arrangements provided by us. For any excursion, activity or tour that you book, your contract will be with the operator of the excursion, activity or tour, and not with us. We are not responsible for the provision of the excursion, activity or tour, or for anything that happens during the course of its provision by the operator.
7.6 The provisions of clauses 7.1 to 7.5 inclusive are in addition to any other limitation of liability contained in these Terms & Conditions.
7.7 Nothing in these Terms & Conditions affects any statutory rights that you may have under the relevant jurisdiction applicable pursuant to clause 20.
8. FORCE MAJEURE
8.1. ARRANGEMENTS AFFECTED BY THE WEATHER OR OTHER ELEMENTS OUT OF OUR CONTROL
There is always the eventuality that you may be unable to take part in weather-dependent activities due to poor conditions. Where your booking is affected we will assist you in finding alternative activities or arrangements but please bear in mind that these are subject to availability, and may only be possible at an additional charge to you.
8.2 Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
9. YOUR RESPONSIBILITIES
9.1 SPECIAL REQUESTS
If you have a special request, we will do our best to help, but we cannot guarantee it. Please advise us of your request at the time of booking and make sure that we are given as much detail as possible. If your special request is vital to your arrangements, it must be specifically agreed with us before or at the time you book. We will comply with any special request which we have specifically agreed and confirmed in writing. General confirmation that a special request has been noted or passed on to our partner(s) or the inclusion of a special request on your Booking Confirmation or on the acknowledgement of your booking or any other documentation is not confirmation that the request will be met.
Unless and until specifically confirmed in writing all special requests are subject to availability. If any additional cost is applicable, we will ask for immediate payment.
9.2 If your special requests have not been agreed in writing at the time of booking, and we are unable to meet these requirements after the booking has been processed, no refunds will be provided. Therefore it is vital that you ensure these are agreed in writing prior to placing the booking.
10.YOUR DOCUMENTATION
10.1 You are responsible for ensuring that you and all other persons included in your group satisfy all passport, visa, travel insurance and health certificate requirements. We accept no responsibility for any refusal of travel or entry into any destination or for any liabilities, losses, delays or expenses incurred through any irregularity in required documentation. If you have any queries with regard to documentation and insurance requirements, you must raise them with us well in advance. This includes sufficient photo ID for venues requiring proof of age, where we can accept no liability for refusal of entry, on this, or any other grounds.
10.2 In the event we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.
https://www.gov.uk/foreign-travel-advice
Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports etc. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
11. HEALTH PRECAUTIONS
11.1 Some of our packages involve strenuous activities. It is your responsibility to ensure that you and your group members have the levels of health and fitness required for any particularly strenuous activities.
11.2 You must provide us with full details of any existing medical, physical condition, disability or dietary requirements that may apply to any member of your group which affect your arrangements (in particular, any accommodation requirements) at the time of booking. If in our reasonable opinion, your chosen arrangements are not suitable for the medical, physical condition or disability or you are not travelling with someone who can provide all assistance that may be required, we have the right to refuse to accept the booking or the individual(s) in question may not be able to participate in certain events. In this scenario, we shall not be liable for any losses or compensation arising. If you do not give us full details of any medical or physical condition or disability at the time of booking, we reserve the right to cancel the booking when we become aware of the full details, if in our reasonable opinion, the arrangements are not suitable. If we cancel in this situation, monies paid towards the event will be non-refundable and cancellation charges as set out in clause 6.2 must be paid by the individual(s) concerned.
11.3 It is your responsibility to inform us of any group member’s height or weight that may not meet the requirements of any activity.
12.INSURANCE
12.1 It is your responsibility to make sure that you and your group have suitable insurance in place prior to travel for any UK or abroad destination, We cannot be held responsible for any costs incurred as a result of failing to have suitable insurance in place prior to travel.
If you are unable to attend all or some aspect of your package for any reason, and you have the appropriate cover in place, we will be happy to provide you with a “Statement of Payments Received” to support an insurance claim. Please note that we are unable to confirm or deny your participation in the event. Please also note the letter is may be subject to an administration fee.
12.2 If you participate in sports and activities whilst travelling, whether or not organised and arranged independently of us, it should be understood that participation is at the individual’s own risk and it is your responsibility to ensure that such activities are covered by your insurance policy.
13. BEHAVIOUR
13.1 You must be responsible for the behaviour of yourself and your group, for the duration of the booking process and the arrangements themselves. We can refuse to accept you as a customer or to continue dealing with you and/or any other member of your party by terminating your arrangements due to any of the following;
We will not pay any refund, compensation or other sum or any costs or expenses incurred by you if we have to terminate your arrangements due to such unacceptable behaviour. In this situation we will then have no further responsibility for you or any other member of your party (including any return travel arrangements). We also reserve the right to pass the contact details of the Group Leader to the partner(s) in location, in order that they can attempt to recoup any charges they deem to be due in relation to damages caused by you, in line with clause 20 below.
13.2 Please be aware that if you have accommodation included in your package, you are likely to be charged a refundable security bond on arrival. The amount and method of payment are at the discretion of the accommodation partner, as are any reasonable deductions for any damage or disturbances incurred directly by your group, during your stay.
14. ITINERARIES & ACTIVITY TIMINGS AND LOCATIONS
Our itineraries are designed for you to achieve maximum enjoyment from your arrangements. The general advice and timings provided must be adhered to at all times and failure to do so may result in your group being unable to participate in particular activities. We cannot be held liable should you fail to follow our advice or adhere to our planned timings. You are required to contact us immediately if any information which appears on the Booking Confirmation and/or “Final Itinerary” or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes further down the line.
Please note on occasion, certain activities such as (for example) bubble football, will not confirm the venue until around one week prior to the activity commencing, as advised in your Booking Confirmation. As a result your itinerary may be sent without the location which will be confirmed to you nearer to the date of the activity in question taking place.
14. ACCOMMODATION AND OCCUPANCY SUPPLEMENTS
When a group is booked into accommodation and there is a change in group size, we will, where possible, try to place the booking into alternative room types to avoid any extra costs. Where this is not possible, room supplement charges may apply, to cover the full cost(s) of the room booked and these will be specific to the accommodation type and room configuration booked. For example, if there is only one person in a twin room, or if there are seven people in an eight-person apartment, the additional space will need to be paid for.
Alternatively, we will sometimes need to recalculate your package price in line with the new group size. We will always try to offer the cheapest option to keep costs down for you.
16. ACCOMMODATION AND ACTIVITY LOCATIONS
16.1 For UK bookings, we define “centrally located accommodation” or similar as being one approximately ten minutes’ drive or less from the respective city centre. We define an acceptable distance for an activity to be within one hour’s drive or less from the city centre. If the arrangements we are holding for you fall outside of this, you will be informed at the point of booking.
16.2 For London packages, these distances cannot be guaranteed but we will aim to build your arrangements with no more than 40 minutes travel time between each element which we deem to be an acceptable distance within this location.
16.3 For bookings outside of the UK, the distances that we deem to be acceptable differ per location and will be advised before or at the time of booking and detailed in your Booking Confirmation.
16.4 For bookings outside of the UK, if you have activity transfers included, this will be detailed in your Booking Confirmation. Our partners aim for the journey time to be no longer than an hours’ travel.
17. REFUND POLICY
If we confirm that a refund is due for an aspect of your booking, we will endeavour to process this within 14 working days, wherever possible. If this is not possible we will inform you of the relevant time frame.
We will refund you back to the card paid to us, which can take up to 14 working days to clear, once processed. Alternatively, we may ask for your bank details to enable us to process a singular bank transfer or bulk transaction.
18. IF YOU HAVE A COMPLAINT
18.1 If you have cause for complaint whilst on your trip/activity, you must bring it to the attention of any partner or accommodation partner immediately. They will do their best to rectify the situation, in accordance with our shared desire to provide excellent customer service.
18.2 If you are dissatisfied with any aspect of your itinerary, you must tell the venue staff immediately to give them a chance to offer a resolution. If you are still dissatisfied, you must inform us without delay, so that we can try to assist.
18.3 If your complaint is not resolved locally, or you wish to make a formal complaint about the service you have received from us, please send your comments in writing within seven days of your return home by email to info@purpletigerparty.co.uk. Please provide your booking reference and all other relevant information, keeping your account concise and to the point, in order to assist us to quickly identify your concerns and speed up our response to you. Our After Care team will investigate the issues raised and aim to provide a full response within 28 working days of receipt of your complaint. Our team may contact you for additional information to assist with enquiries.
18.4 Any claims for compensation, for example the request to refund unexpected travel costs incurred, must be received within 90 days of the departure date for them to be considered. After this timeframe, we cannot guarantee that the offer will still stand
18.5 As above, formal complaints after your return home must be sent via email to info@purpletigerparty.co.uk.
19. DATA PROTECTION
Information about you and members of your party, including your names, contact details and any special needs, disabilities or dietary requirements is collected by us when you request information or make a booking with us. We will ensure that all such data is stored securely and in accordance with The Data Protection Act 2018 (the UK’s implementation of the General Data Protection Regulation (“GDPR”). We may disclose this information to our service partners (who may be located outside the UK/EEA) for the purpose of providing you with your arrangements. Only information necessary for this purpose will be disclosed to them. Where email addresses have been provided for your group, we will send them transactional communications, such as payment reminders and receipts. We will contact you, as Booking Lead for the booking, with any necessary information relating to your booking, via email, phone and SMS.
Please refer to our Privacy Policy for a full explanation of how we will handle your data, including clear details about your rights in relation to this data, under the General Data Protection Regulation (GDPR).
19.1 By booking with us in the role of Booking Lead, you agree to your name and contact details (email and/or phone number) with our venue partners, for the sole purpose of them being able to communicate with you about the booking, for which you assume responsibility.
20. JURISDICTION/GOVERNING LAW
Both parties agree that any dispute, claim or other matter of any description (and whether involving personal injury or not) which arises out of or in connection with your booking must be brought in the Courts of England and Wales only (unless you are a resident of Scotland or Northern Ireland in which case any proceedings must be brought in either the Courts of your own country or those of England and Wales). Both parties also agree that English law (and no other) will apply to your contract (unless proceedings are brought in Scotland or Northern Ireland, in which case Scottish or Northern Irish law, as applicable, will apply instead). If this provision is not acceptable to you, you must tell us at the time of booking.
21. COVID19 INFORMATION
It is the responsibility of the group to ensure you are up to date with any COVID related information prior to your event date, including but not limited to:
If your group or individuals within your group do not meet the criteria for entry to your venue or location, this will be deemed as a cancellation by you (see clause 6)
Should you wish not to travel on the trip due to COVID-19, this will be deemed as a cancellation by you (see clause 6).
|
Reason for charge |
Charge |
|
Date change |
£25 |
|
Destination change |
£25 |
|
Itinerary amendment |
£25 |
|
Statement of payments received |
£10 |
|
Late payment charge |
10% of remaining balance |
|
Deposit / Balance payment date extension |
£10 per request |
23. ONLINE BOOKINGS
Your booking is subject to our standard Terms and Conditions so please ensure that you read these before proceeding.
23.1 In addition to clauses 1 to 21 above, “online package bookings” are subject to the following additional Terms & Conditions. An online package booking is either custom built by you or pre-built and purchased directly by placing payment online. Within the 48 business hours after placing payment online, these additional Terms & Conditions apply.
23.2 Please note that your arrangements are purchased on a “request” basis, which means that availability for each element could not be checked with our partners prior to you placing payment online. This means that whilst we hope and expect to be able to provide the itinerary you have requested, the individual elements of your package are subject to change, availability and price.
23.3 Your booking will be confirmed when you receive your booking confirmation to the email address provided by you at the time of booking. We aim to provide this, where possible, within 24 business hours for bookings made Monday to Friday, and 48 business hours for bookings made on Saturdays, Sundays and public holidays.
23.4 Activity dates and start times will be allocated to you by your Event Planner on your booking confirmation. Please note that some activities have a pre-assigned start time, which will be made apparent to you when selecting the activity.
Your Event Planner will aim to secure the selected activities for your requested dates and times, however due to external demand, this may not always be possible. Confirmation of the dates and times we have been able to secure for you will be outlined in your booking confirmation. If your specified dates and times are unavailable, your Event Planner will aim to secure the closest possible alternative. If it is deemed necessary, your Event Planner will contact you with any significant date and time changes, before securing the arrangements with our partner(s).
23.5 In line with clauses 1.1, 1.2 and 1.3, accommodation room types and rates are not guaranteed until your Event Planner can confirm these with the provider(s) directly, so on rare occasions, room types and rates may change, and we will contact you as soon as possible to inform you of the amended details and/or price. If these do not suit your group’s requirements, we will look to amend your accommodation reservation subject to availability, re-quoting your package price accordingly.
23.6 A binding contract comes into existence only when we send a booking confirmation to you via email. Any prior acknowledgement of your booking simply indicates that we are dealing with your booking request and does not constitute confirmation of it.
You must check your booking confirmation carefully, along with any other documentation we may send you, and contact us immediately, within 24 hours, if any information appears to be incorrect or incomplete, as it may not be possible to make changes further down the line.
We regret that we cannot accept any responsibility if we are not notified of any inaccuracies in your booking confirmation or any document we may send you, within 24 business hours of our sending it out. If you do not contact us within this timeframe, we will make the fair assumption that you are happy to proceed with your booking as detailed. Whilst we will do our best to rectify any inaccuracies highlighted outside of this timeframe, you will be responsible for any costs incurred from such rectifications.
23.7 Prior to placing your deposit, it’s important that you read the specific Booking Conditions.
24. CHANGES AND ALTERATIONS AFTER PLACING YOUR BOOKING
24.1 If your desired accommodation is not available, we will look to secure you a reservation at a premises which we deem to be a “like for like” alternative, that is, of a similar standard and price. If this alternative does not suit your group’s requirements, we will look to amend your accommodation reservation, subject to availability, re-quoting your package price accordingly.
Should we be unable to offer you, what we deem to be a suitable accommodation alternative, we will aim to provide the following options to you:
b) remove the arrangements affected from the package with a reduction in package price, along with a refund of all monies paid towards this element of the package
c) cancel the booking with a refund of all monies paid
24.2 If your selected activity/activities are not available, then your booking will be processed without the affected activity/activities, or with an alternative which we deem to be a “like for like” alternative of a similar standard and price.
Should we be unable to offer you what we deem to be a suitable activity alternative, we will aim to provide the following options to you:
25.3 If we are unable to fulfil all elements of your requested package we will aim to provide the following options to you:
b) offer alternative arrangements of a lower standard, with a reduction in package price and a refund of any overpayments towards this element of the package;
Package Travel Regulations
These Terms & Conditions only apply where you have booked a “package” as defined in The Package Travel and Linked Travel Arrangements Regulations 2018 (“the Regulations”)
For the purposes of the Regulations, a package is where at least two out of the three following components which carry over a 24 hour period and are offered at an inclusive price-
(a) transport
(b) overnight accommodation
(c) other tourist services
Your contract incorporates these Terms & Conditions and by making or joining a booking with us, you confirm your acceptance of these Terms & Conditions.
APPENDIX OF TERMS A-Z
Administration fees: An expense charged to cover costs associated with making a change to your booking, allowing you to make changes outside of the usual running of the booking.
Arrangements: The accommodation, meals, activities, services booked through us in accordance with this agreement or any other agreement between you and us.
Final Itinerary: Finalised booking details, including finalised times and venues, which will be sent to you via email.
Full/total package price: The total price payable by each guest on the booking, if attending the whole weekend
Freesale: Where availability is not checked at the time of booking, for some of our European locations. Once the booking has been put through, our provider will begin working on the itinerary. The dates and times of the elements of your booking are therefore subject to change and will be confirmed on your final itinerary, once your booking is closed and paid in full.
Ground Agent: Our partners based in European locations
Booking Lead, group, party: Guests invited to the booking by the Booking Lead.
In writing: We require any amendment, cancellation, payment or information request in writing, via email to info@purpletigerparty.co.uk , in order to keep a clear audit trail of the booking.
Minimum number: The minimum number of people required in order to run the activity. Alternatively, on most activities, payment can be made to cover the full cost of the activity.
Minor change: Where a change is deemed by us to be a minor change, we will notify you but there’s no requirement to offer alternative arrangements or refunds. We will always try to offer an alternative and help where we can.
Online bookings: An online booking is defined as a package custom built or pre-built and purchased by placing payment online, via our website www.purpletigerparty.co.uk, without any interaction with our team at the point of purchase.
On request: Where availability could not be checked at the time of booking. The accommodation or activity in question is subject to availability or changes (including price and time changes). This will be advised on your booking confirmation
On standby: The particular activity in question requires a minimum number of participants in order to run and is therefore not guaranteed. The activity is only confirmed as going ahead when we send confirmation of this via email.
Package: As defined by The Package Travel Regulations 2018, a package is where at least two out of the three following components are offered at an inclusive price; transport, overnight accommodation or other tourist services
Partner, provider: Our partners who service bookings such as hotels, apartments, and activity venues. For the UK, the booking will usually have different partners for different elements. For example a hotel, day activity, evening activity provider. For bookings in European locations, this will mostly be with one partner for all elements on the booking
Significant change: Where a change is deemed by us to be a significant change, we are required (under the ABTA Code of Conduct) to offer an alternative for the arrangements or refund
Statement of Payments Received: A letter or email produced from us, at your request, to confirm the payments made towards your place on a booking. This carries an administration charge (please refer to clause 22 for more details).
Subject to availability: Where the availability has not been confirmed at the time of booking and is therefore not guaranteed. The accommodation or activity remains unconfirmed until advised otherwise
Superpackage: A set package including certain elements that cannot be amended, meaning the elements cannot be removed or swapped. If you wish to remove any elements this would require cancellation of the original superpackage, applicable cancellation charges and a re-quote of the price.
Supplement: The amount payable to us, imposed by our partners, to cover the full cost of the accommodation rooms or activity.
VAT: Value Added Tax (VAT) is a tax added to most products and services sold by VAT -registered businesses such as ours.
We, Us, Our: Purple Tiger Management Limited trading as Purple Tiger Party.
You, Your, Booking Lead: The person who makes the booking on behalf of the group, named on the Booking Confirmation and who will be our point of contact in relation to the booking.
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